Support

• Getting Started
  • How to begin Razer Merchant Services?
  • How long is the application process?
  • How do I know my application has been approved?
  • Why is Razer Merchant Services’s payment successful rate highest in the region?
  • Prohibited Items
  • GST
• Payments
  • What payments can I accept in Southeast Asia?
  • What payment channels are available?
  • How can I collect money from my customers?
  • What is the list of local banks supported for FPX internet banking?
  • Why Visa/MasterCard payment is failed?
  • Razer Merchant Services payment process overview
  • Is there any restriction for card payment?
  • Which payment channels are allowed to refund through original channel?
  • How to prevent duplicated payment for same order ID?
  • What countries does Razer Merchant Services operate in?
  • How fast can I receive the payment?
  • How does Razer Merchant Services charge for the payment service?
  • What currencies are supported by Razer Merchant Services?
  • What languages does Razer Merchant Services support?
  • How does Razer Merchant Services’s payment interface look like?
  • What to do if we want to refund to a buyer bank account?
  • What if I want to send payment link or invoice to buyer?
  • What is defer update?
  • Buyer’s bank balance has been deducted but Razer Merchant Services status is failed?
• Features
  • What is tokenization?
  • What is seamless checkout?
  • What is in-page checkout?
  • What is MasterPass/Visa Checkout?
  • What is escrow payment?
  • What is recurring payment?
  • What is mass payout?
  • What kind of reports are available from Razer Merchant Services?
  • Does Razer Merchant Services have a demo website?
• Integration
  • What are my integration options Razer Merchant Services?
  • What is Razer Merchant Services hosted payment page integration?
  • Mobile integration for Native and Hybrid mobile application
  • What is Direct Server API?
  • What is Recurring API?
  • How can I migrate from other payment gateway to Razer Merchant Services?
  • How do I know if the payment is successful?
  • What are the 3 endpoints?
  • What is IPN?
  • Return URL parameters
  • Callback URL or Notification URL
  • Merchants ID, Verification Key and Secret Key
• Shopping Carts
  • What online shopping carts work Razer Merchant Services?
  • Where to download the extensions / plugin / module / add-on?
  • Can I use one Razer Merchant Services account for multiple shopping cart?
  • Does Razer Merchant Services supports Shopify?
• Security & Servers
  • Do I need to have SSL certificate (HTTPS) on my website?
  • Why merchant should avoid unregulated service provider?
  • Personal Data Protection Act (PDPA)
  • Prohibited items to sell
  • Do you provide risk management system?
  • How does your fraud prevention work?
  • What is PCI? and How will it impact your business?
• Technical
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