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  4. Schedule 3 – Credit Card Payment Channel

Schedule 3 – Credit Card Payment Channel

SCHEDULE 3 (Only applicable to Credit Card Payment Channel)



The Merchant hereby acknowledges and agree that by entering into a contract/commercial agreement with RMS, the Merchant has undertaken the necessary risk assessment to mitigate any potential risks that may emerge in relation to the contract/commercial arrangement entered into with RMS. For the avoidance of doubt, the specific terms and conditions on credit card channel below shall be read together with the Agreement.


  1. Definitions

The following terms are further defined for use under this Schedule 3, unless the context otherwise requires:


“Acquirer” means an entity which is not a financial institution that process Card payment;
“Association” means a network of banks (either issuing or acquiring bank) that processes credit cards payment;
“Authorization” means the process of referring a Transaction to the Authorization center for approval for the Transaction to go ahead and to verify that, at the time of the Transaction, there is available credit on the relevant Card and that the Card has not been reported lost or stolen;
“Card Holder” means an individual, company, firm, or other body to whom a Card has been issued at any time and who is authorized to use that Card;
“Card Schemes” means payment networks linked to payment cards, such as debit or credit cards, of which a bank or any other eligible financial institution can become a member. By becoming a member of the scheme, the member then gets the possibility to issue or acquire cards operating on the network of that card scheme. Examples of these payment networks are VISA, Mastercard, JCB and others.
“Card Schemes Rules” means the online rules which the Merchant undertakes it has understood and accepted.
“Interchange System” means system between issuer and acquirer where they would charge interchange fee between each other to balance and grow the payment system for the benefit of all participants in the market;
“Mark” means names, logos, symbols and trademarks;
“Prescribed Persons” means all persons, countries, organizations and/or other entities prescribed as sanctioned or subject of any sanctions administered by the Government of the United States of America via the Office of Foreign Assets Control of the United States Department of the Treasury (“OFAC”), the United Nations Security Council, the European Union, Malaysia and Her Majesty’s Treasury of the United Kingdom, from time to time;
“Scheme Marks” means the Card Schemes intellectual property including copyright, patent and logo.
“Terminal Account” means the Terminal ID that is assigned for each individual Merchant.



  1. Other Specific Terms

           2.1. On an ongoing basis, the Merchant must promptly provide RMS with the current address of each of its offices, all “doing business as” (DBA) names used by the Merchant, and a complete description of goods sold and services provided to its Customers.


          2.2. The Card Schemes may at any time, immediately and without advance notice, prohibit the Merchant from using any of the Scheme Marks for any reason.


          2.3. The Card Schemes have the right to enforce any provision of the Card Scheme Rules and to prohibit the Merchant and/or RMS from engaging in any conduct the Card Schemes deem could injure or could create a risk of injury to the Card Schemes, including injury to reputation, or that could adversely affect the integrity of the Interchange System, the Card Schemes Confidential Information as defined in the Card Scheme Rules, or both.


          2.4. The Merchant will not take any action that could interfere with or prevent the exercise of this right by the Card Schemes.


          2.5. Merchant agrees that TPPP and/or RMS may use, for the purposes of fulfilling TPPP and/or obligations under this Agreement, any information, whether confidential or otherwise, regarding the Merchant that TPPP and/or RMS may, from time to time request. The Merchant also agrees to furnish such information within seven (7) days of TPPP and/or RMS making that request.


          2.6. The Merchant shall co-operate with RMS and TPPP in respect of any issues arising out of a breach or potential breach of security in relation to the holding of confidential data.


          2.7. The Merchant acknowledges and agrees that TPPP and/or RMS shall have the general right to retain or withhold Settlement Funds due by  the Merchant if the Merchant breaches any of its obligations under this Agreement including without limitation, Merchant’s breach causing TPPP and/or RMS to breach its agreement with the Card Scheme. TPPP and/or RMS may, change processing or payment terms and/or suspend credits or other payments of any and all funds, money and amounts now due or which subsequently become due pursuant to this Agreement if in good faith where TPPP and/or RMS suspects that (i) any Transaction is fraudulent or involves other criminal activity; (ii) that any Transaction was not in the ordinary course of business for  the Merchant; (iii) if the number and/or size of the Transaction(s) is significantly greater than expected; (iv) if any of the events in Clause 15.2 or Clause 2.8 of Schedule 3 has occurred; or (v) if TPPP and/or RMS suspects that any such events in Clause 15.2 Clause 2.8 of Schedule 3 has, or is likely to occur (whether or not TPPP and/or RMS has terminated this Agreement). All payments so suspended may be retained by TPPP and/or RMS until TPPP and/or RMS has satisfied itself that such Transaction(s) is/are legitimate and no longer liable to be the subject of a Chargeback. No interest shall accrue in respect of any such amount that is so withheld.


         2.8. Without prejudice to RMS’ termination rights under this Agreement, RMS shall have the right to terminate this Agreement immediately and/or automatically without liability if:


                  2.8.1. The Card Scheme directs or requests RMS to do so;

                  2.8.2. TPPP terminate the agreement as entered into between RMS and TPPP for any reason;

                  2.8.3. The Card Scheme de—registers TPPP and/or RMS or if TPPP and/or RMS cease to be a member of either Scheme for any reason or if TPPP and/or RMS fail to have a valid License with either Card Scheme to use any Mark accepted by the Merchant whereby such circumstances shall provide for automatic termination;

                  2.8.4.The Merchant’s activity is deemed, at RMS’ discretion or at the direction of TPPP or the Card Schemes, to be fraudulent or otherwise wrongful or in violation of the Card Scheme Rules;

                  2.8.5. TPPP and/or RMS consider the percentage, number or amount of fraudulent Transactions submitted by any Merchant or the number of Chargebacks in relation to the business of the Merchant, to be excessive;

                  2.8.6. The Merchant submits for processing, Transactions on behalf of any third-party entity other than that agreed between Parties;

                  2.8.7. The Merchant materially alters its website content without RMS’ prior written consent or changes its business or alters its business model during the term of this Agreement or if there is a direct or indirect change of control of the Merchant or any parent company of the Merchant;

                  2.8.8. For six (6) consecutive months, the Merchant fails to submit any Transactions, or no activity is recorded on the Merchant’s Terminal Account;

                  2.8.9. There is any non-compliance by Merchant with applicable laws and/or  the Card Scheme Rules;

                  2.8.10. There is any breach of this Agreement in respect of the Merchant;

                  2.8.11. The Merchant is or becomes a Prescribed Person or prohibited Sub-Merchant;

                  2.8.12. The Merchant is or becomes listed on Visa Merchant Alert System (VMAS) or Mastercard Member Alert To Control High Risk Merchant (MATCH);

                  2.8.13. The Merchant’s acceptance of Transactions does not represent a genuine sale of products or services by the Merchant;

                  2.8.14. There is any Insolvency Event regarding the Merchant; or

                  2.8.15. The Merchant reasonably represents a materially unacceptable risk to the TPPP and/or RMS having regard, among other things, to the obligations of TPPP and/or RMS under applicable laws or Card Scheme Rules or the risk or fraud profile of the Merchant (including the level of Chargebacks applicable to the Merchant).


  1. RMS is responsible for the Card acceptance policies and procedures of the Merchant, and may require any changes to Website or otherwise that RMS or TPPP deem necessary to ensure that the Merchant remains in compliance with the Card Scheme Rules governing the use of the Scheme Marks.


  1. In the event of any inconsistency between any provision of this Agreement and the Card Scheme Rules, the Card Scheme Rules will take precedence.


  1. The Merchant acknowledges, agrees and undertakes:

            5.1. To comply with all applicable Card Scheme Rules, as amended from time to time;

            5.2. That the Card Schemes are the sole and exclusive owner of the Scheme Marks;

            5.3. Not to contest the ownership of the Scheme Marks for any reason;

            5.4. To only submit Transactions to RMS that are in respect of goods and/or services provided by the Merchant to the Cardholder;

            5.5. To ensure it that prominently and unequivocally informs Cardholders of the identity of the Merchant at all points of interaction, so that the Cardholder can readily distinguish the Merchant from any other third party, such as a Supplier of products or services to the Merchant and the Merchant will ensure that its website:

                     5.5.1. is genuine and/or legitimate;

                     5.5.2. prominently displays the name of the Merchant;

prominently identifies the name of the Merchant as displayed on the website as both the Merchant and as the name that will appear on the Cardholder statement; and


  1. To display the Merchant name and information as prominently as any other information depicted on the website, other than the images of the products or the services being offered, in accordance with the Card Scheme Rules.


  1. The Merchant acknowledge and agrees NOT to:

           7.1. Undertake Transactions for any purpose other than the genuine purchase of the goods and/or services that the Merchant supplies;

           7.2. Impose any minimum or maximum Transaction value(s);

           7.3. Discriminate against the use of Cards in any way;

           7.4. Split a Transaction into two or more Transactions;

           7.5. Accept Transactions relating to goods and/or services which fall outside the description of the Merchant business without TPPP and/or RMS prior written approval;

           7.6. Accept a Transaction or present Transaction Data for processing which was not undertaken directly between the Merchant and the Cardholder;

           7.7. Accept or process Transaction in order to give Cardholders cash unless TPPP and/or RMS have specifically given their prior written consent to do so;

          7.8. Accept any Transaction using any Card issued in RMS or the Merchant’s name, or related to the nominated bank account or of a partner in, or director or other officer of RMS’ business or the business of the Merchant, or of the spouse or any member of the immediate family or household of any such person;

          7.9. Submit Transaction data/any Transaction which the Merchant knows or ought to have known is illegal. Similarly, RMS will not accept any Transaction from the Merchant that RMS knows or ought to have known is illegal; or

          7.10. Refund Transactions to a Card which was not originally used to make such Transactions, and the Merchant must not, under any circumstances, accept money from a Cardholder in connection with processing a Refund to the Cardholder’s Account.


  1. Merchants must seek Authorization from the Authorization center at the time of, or prior to, accepting each Transaction by following the procedures set out herein or as TPPP and/or RMS may instruct.


  1. Card Not Present Transactions

           9.1. Own Risk. Each Merchant understands that it accepts Transactions at its own risk.

           9.2. E-Commerce. Use of URLs. If a Merchant wishes to accept E-Commerce Transactions using more than one URL, and TPPP and/or RMS provides its approval, the Merchant agrees to enter into a written agreement with RMS for each URL that Merchant proposes to use. Merchant will not use more than one URL to accept Transaction under this Agreement, register more than one URL or use a URL to accept Transactions which is not the URL notified to TPPP and/or RMS as being related to this Agreement.


  1. In the event RMS offer and Merchant accept recurring Transaction, Merchant understands that it accepts recurring Transactions at its own risk.


  1. Cardholder Consent. In addition to seeking Authorization in accordance with this Agreement, for each recurring Transaction, Merchant is required to obtain a prior written request from the relevant Cardholder for the goods and/or services to be charged to its account periodically. The request must be dated and signed by the relevant Cardholder and must state the amount and frequency of the recurring charge to be made against that Cardholder and the period of time during which the charges comprising that recurring Transaction can be made.


  1. No Completion of Recurring Transactions. Merchant shall not complete a recurring Transaction immediately after receiving: (i) cancellation from the Cardholder; (ii) notice from TPPP or RMS that RMS may no longer process recurring Transactions for the relevant Cards; or (iii) advice that the Card is not to be honored.


  1. TPPP and/or RMS is entitled to immediately terminate this Agreement if:-

         13.1.  There is fraud or reasonable suspicion of fraud or other criminal activity in relation to the Merchant;

         13.2.  TPPP and/or RMS is required to do so by any regulator or Card Scheme, or the integrity or reputation of the Card Schemes or Ourselves is, or may be (as reasonably determined by TPPP and/or RMS) brought into disrepute by the Merchant;

         13.3.  The activities of the Merchant contravene any Malaysia or other national or international laws and/or regulations, or any codes of practice that TPPP and/or RMS may adopt from time to time, or which otherwise relate directly or indirectly to matters that TPPP and/or RMS may view, from time to time, as being unlawful or otherwise objectionable in kind and nature;

         13.4.  TPPP and/or RMS consider, by reference to the excessive Chargeback levels set by the Card Schemes, the percentage, number or amount of fraudulent Transactions submitted by the Merchant under this Agreement, or the number of aggregate Chargebacks in relation to the-Merchant, to be excessive; or

         13.5.  the Merchant is, or subsequent to the date of the Agreement, becomes a Prescribed Person.


  1. In the event of any inconsistency between any provision of this Agreement, this Schedule and the Card Scheme Rules, the Card Scheme Rules will take precedence.


  1. The Merchant grants TPPP and/or RMS an irrevocable license to use the Merchant data and provide the following information in relation to TPPP and/or RMS:

          15.1.  the full legal title of TPPP and/or RMS;

          15.2.  the purposes of TPPP and/or RMS processing the Merchant Data;

          15.3.  details of third parties and external and regulatory bodies that TPPP and/or RMS may disclose the Merchant Data to during the course of the term of the  Agreement; and

          15.4.  that Merchant data may be transferred outside Malaysia by TPPP and/or RMS for processing under the Agreement.




  1. Upon request, RMS will provide to TPPP, or its agents, with copies of interim and/or annual audited financial statement (including management accounts), and other required documentation or information concerning the Merchant’s business as TPPP reasonably request to assist with its continuing evaluation of financial credit and credit status of the Merchant.


  1. For the purpose of auditing the performance of the Merchant, the Merchant, on request by TPPP and/or RMS shall:

          17.1.  Provide documentary evidence to TPPP and/or RMS, in the form and in the manner requested by TPPP and/or RMS, of the compliance of the Merchants with all of the requirements obligations set out in this Agreement;

          17.2.  Grant unrestricted systems access to TPPP and/or RMS and the Associations to enable TPPP and/or RMS to confirm at a minimum : (i) the Merchant’s processing volume; (ii) funding to the Merchant; (iii) the Merchant reserves; (iv) URL screening; (v) fraud monitoring; and (vi) the Merchant underwriting requirements (to include, but not limited to, site visitation documentation, financial statements, OFAC review, PEP screening, MATCH and VMAS screening, the Merchant authentication and any other information required by TPPP and/or RMS and/or the Associations).